Frequently Asked Questions
1. I would like to offer my patients a memorial video. How much training is involved before the videos can actually be produced?
Most inexperienced users will create their first video after only 20-30 minutes of initial use or less.
2. After the initial training, how long will it take to create each video?
If few edits are required, a video can be created in less than 10 minutes from start to finish. For an inexperienced user and/or a video requiring many edits, it can take approximately 15-25 minutes. This is much less than the 4-6+ hours it would take an inexperienced user to make a video on most other retail software programs.
3. Is Healing Moments like other retail video creating software?
No! Healing Moments is designed specifically for perinatal bereavement programs in a hospital setting. There is no other program like it! Creating a video is generally a very time consuming task, but we know how busy nurses are, and how much is already expected of hospital staff, so we've done most of the work for you! Many features that are typically very time consuming to customize are all preset for you. A few clicks is all it takes and you'll have your finished keepsake video!
4. I'm having trouble using the program, what should I do?
Browse through the help files HERE, where you will find instructions to many common tasks. Video snapshots to guide you through your first few videos are also found in this section. If you are still having difficulty, please email us at firstname.lastname@example.org for assistance.
5. Can Healing Moments still benefit our hospital even though we really don't have a perinatal bereavement program?
Yes! In fact, when you purchase Healing Moments, our experienced team will be happy to speak with you about ways in which you can enhance the level of care you provide to bereaved families. If you already have a program set up, we will be happy to help integrate the use of memorial videos into your existing program. Many hospitals already take a handful of photos as part of their bereavement care, but we can help with the transition from "a handful of pictures" to the beautiful collection of pictures that Healing Hearts Media strongly encourages and recommends. A variety of pictures encourages interaction with the baby and these moments become cherished memories for the family---memories that are captured and transformed into Healing Moments.
1. I would like to learn more about Healing Moments. Can I speak to someone about the program?
Absolutely! Just email our office at email@example.com to set up an appointment.
2. I would like to purchase Healing Moments, what should I do?
Please email us at firstname.lastname@example.org or visit our online store HERE to make your purchase.
3. How much does Healing Moments cost?
Healing Moments is available for a low monthly licensing fee of $179. There is also a one time start up fee of $799 which includes 25 prepackaged DVD's to give to families, as well as on-site staff training. If you are interested in obtaining a copy of Healing Moments, please contact a customer service representative to find out how we can best meet your needs.
**If you are a non-profit organization (church, hospital auxiliary, etc) or a group of bereaved parents or family members and you would like to purchase the software program for a specific hospital, it can be purchased for a special one-time price of only $4499. This price is not available to not for profit hospitals.
Alternatively, you can also purchase a one year license at a specially discounted price of $1200. This option also gives you the opportunity to provide each video in memory of someone.
Staff sensitivity training and on-site program training is not included in this special price but can be obtained by the hospital for a minimal fee.
Please remember that our goal is to equip every hospital with the means of providing hospital-generated remembrance videos so that EVERY patient experiencing the loss of an infant can benefit from our program. Please feel free to contact us to discuss your individual situation and payment options. We want to help.
4. What happens after we purchase Healing Moments?
Once you receive your order, you are free to start using the program. You will also be able to set up a meeting with one of our representatives.
Depending on your individual hospital requirements, you can request one or all of the following services (additional cost may apply):
- a general staff in-service geared towards increasing sensitivity to those experiencing perinatal loss. The importance of creating and capturing memories will be addressed.
- on-site, hands on software training for a limited number of users.
- assistance with establishing or enhancing perinatal bereavement programs including suggested resources, materials, and guidelines.
5. I would like to submit a proposal to my hospital. Can you help me gain approval within my organization?
Every organization is different, therefore, it is difficult to know what information each hospital is looking for. You may find the following PROPOSAL SUGGESTION helpful (click HERE). Please feel free to download and use it, editing the proposal suggestion as necessary for your individual needs.
6. Do you have a trial version available for download?
Yes. For a limited time, this trial version is free to use WITHOUT LIMITATIONS!! Hurry! This offer is for a limited time. Please email us for more information. email@example.com
(Note: Your hospital name will not appear in the credits of the video. All videos created during the trial period will be provided courtesy Healing Hearts Media)
7. Our bereavement program is very busy (over 100 losses per year). Is it reasonable to expect to provide this type of service at a facility with such high volume?
Yes! In fact, volume is what this program handles best! Almost everything surrounding bereavement care is time consuming when done properly. The paperwork, the photographs, the clay molds...we all know how much time and energy is spent caring for bereavement families. Once you've finished your bedside care, all you need to do is choose which 15-35 pictures you want Healing Moments to use for the video, select the gender and language, and then hit the "burn to DVD" button! YES, it really is that easy! Of course, you may want to take a few minutes and blot out that spot of blood, or crop out that garbage can in the corner but those extras are up to you. At its most basic selections, your patient can have a DVD ready in TEN MINUTES.
Of course, once you see how amazing this program is, we know you will want to spend ten extra minutes and make that average video into an absolute masterpiece!
What other portion of bereavement care takes only this long?!
Please see our online HELP page. (Note: this page is for HHM customers and requires a password. Please email us if you require a password).